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Refund & Cancellation Policy

Mind Wellbeing Therapy

Last updated: December 2022

Sections 3.0 and 6.2 from Terms and Conditions. For full terms and Conditions, please click here 

3. Cancellations, Refunds and Rescheduling 

3.1. Refunds 

All Zoom appointment sessions have to be paid via a bank transfer or via the Site in full upon booking the appointment during the Free Consultation or the latest 48 hours after receiving the appointment confirmation email.

  • A single session - the cost of a single session of £149 minus a £25 administration fee will be refunded via the original purchase method, but only if you provide a minimum of 48-hour notice. Failure to provide a cancellation period or less than 48-hour notice will result in no refund. 

  • To reschedule, a minimum of 48-hour notice is required. If no notice or less than 48-hour notice is given, it may result in no refund and no rescheduling. However, this is reviewed on an individual basis.

  • The session package - Sessions already taken will be charged at the full amount of £149 per session. The remainder of the prepaid amount will be refunded through the original purchase method, minus a £25 administration fee, but only if you provide a minimum of 48-hour notice. Failure to provide a cancellation period or less than 48-hour notice will result in no refund.​ A refund for any remaining sessions will be provided if a minimum of 48-hour cancellation period is provided.

  • The session packages are valid for a maximum of 12 weeks (depending on the number of sessions booked) from the receipt of the payment.

  • Missed appointment - A full amount of the session of £149 will be charged if a minimum of 48-hour notice is not given. 

  • Early arrival - please wait for your appointment before joining the meeting; an early arrival might interfere with a preceding client’s therapy or interrupt the therapist’s recovery and preparation time. If you are late for an appointment, your therapist will attempt to offer the best possible service within the time left. However, the appointment will end at the agreed time with no adjustment to the fee. 

  • Maggie Greenfield reserves the right to cancel or postpone an appointment if circumstances are beyond her control. A full refund will be issued if the Therapist can not continue with the treatment.


3.2. Non-arrival 
When appointments are missed, a full amount of the session of £149 will be charged if a minimum of 48-hour notice is not given. A refund is applicable only if a minimum of 48-hour cancellation notice is given, minus a £25 administration fee.
 
3.3. Late or early arrival 
If you arrive early, please wait for your appointment before calling; an early arrival might interfere with a preceding client’s therapy or interrupt the therapist’s recovery and preparation time. If you are late for an appointment, your therapist will attempt to offer the best possible service within the time left. However, the appointment will end at the agreed time with no adjustment to the fee. 
 

3.4 Mind Wellbeing Therapy - Maggie Greenfield reserves the right to cancel or postpone an appointment if there are circumstances beyond our control. A full refund will be issued if the Therapist can not continue with the treatment.
 

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